Good news to Safaricom as users will now be able to buy data bundles with no expiry date on telecom operator Safaricom.Safaricom CEO Michael Joseph while unveiling the new system dubbed ‘Simple. Transparent. Honest.’ made the announcement during Safaricom’s 19th anniversary.
Safaricom has introduced data bundles, calls and SMSs with no expiry date. Customers who dial *544# now have two new options:
- Data Bundle (NO EXPIRY DATE)
- Calls & SMS (NO EXPIRY DATE)
- Normal Data Bundle WITH EXPIRY
- Check Balance
A statement from Safaricom CEO Michael Joseph said: ” We have reviewed all of our products and services, looked at the many customer touch points, and examined the customer feedback surveys, good and bad, about how we serve you. Today we are making a commitment to being simple, transparent and honest.”
The company also assured customers that they will now be served within 5 minutes that they lodge complaints.
There will also be free WiFi at all Safaricom shops and one can also get a SIM card with a phone number of their choice.
*100# further enables subscribers on the network to manage active subscriptions, stop promotional messages, manage data, view data usage and get data management tips as well as PUK number.